Shipping policy
Shipping Policy
Effective Date: June 25, 2026
Thank you for shopping with AL Vintage Vibes! Every order is thoughtfully curated, carefully packaged, and prepared with attention to detail. Because many of our products are handmade, personalized, or curated specifically for you, processing times may vary.
Order Processing
Most orders are processed within 3–7 business days.
Custom, personalized, or made-to-order items may require additional processing time.
Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.
Once your order has shipped, you will receive a confirmation email with tracking information (when available).
Please note that processing time is separate from shipping time.
Shipping Methods
We currently ship within the United States.
Shipping rates are calculated at checkout based on your order, shipping destination, and the carrier's current rates.
Delivery estimates provided at checkout are estimates only and are not guaranteed.
Local Pickup
We proudly offer FREE Local Pickup for customers in the San Antonio, Texas area.
If you select Local Pickup at checkout:
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You will receive an email when your order is ready.
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Please wait for the pickup notification before arriving.
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Pickup instructions and location details will be included in your notification email.
Please collect your order within 30 days of receiving your pickup notification.
If you need additional time, contact us before the pickup deadline so we can make arrangements.
Orders not picked up within 30 days and without prior communication may be considered abandoned after reasonable notice and handled in accordance with our Terms of Service and applicable law.
Shipping Delays
Once your order has been handed to the shipping carrier, delivery times are outside of our control.
Unexpected delays may occur due to:
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Severe weather
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High shipping volume
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Carrier delays
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Holidays
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Natural disasters
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Other events beyond our control
We appreciate your patience should these situations arise.
Incorrect Shipping Address
Please carefully review your shipping address before placing your order.
AL Vintage Vibes is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.
If an order is returned to us because of an incorrect address, the customer may be responsible for paying the cost of reshipping the order.
Lost or Stolen Packages
If your package is marked as delivered but you cannot locate it, we recommend:
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Checking around your property.
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Asking neighbors or household members.
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Contacting the shipping carrier.
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Waiting 24–48 hours, as carriers occasionally mark packages as delivered before they arrive.
While we will gladly assist you in locating your shipment, AL Vintage Vibes cannot guarantee refunds or replacements for packages confirmed as delivered by the shipping carrier, except where required by applicable law.
Damaged Packages
If your order arrives damaged, please contact us within 7 calendar days of delivery.
To help us review your request, please provide:
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Your order number.
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Photos of the damaged item(s).
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Photos of the shipping box.
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Photos of the packaging materials.
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A photo of the shipping label.
We will review your request and work with you to determine an appropriate resolution, which may include a replacement, store credit, or another remedy.
International Shipping
At this time, AL Vintage Vibes ships only within the United States.
If international shipping becomes available in the future, any applicable customs duties, taxes, fees, or import charges will be the responsibility of the customer unless otherwise stated.
Questions?
If you have any questions regarding your shipment or this Shipping Policy, please contact us through the contact information listed on our website. We're happy to help and appreciate your support of our small business!
Thank you for choosing AL Vintage Vibes—where every package is thoughtfully curated to help books find their next home.