Política de reembolso

Returns & Refund Policy

Effective Date: June 25, 2026

At AL Vintage Vibes, every order is thoughtfully curated and carefully packaged. Many of our products are handmade, personalized, or assembled to order, which means our return policy differs from that of large retailers.

We appreciate your understanding and support of our small business.

Returns

Because many of our products are curated, personalized, handmade, or made to order, all sales are final unless otherwise required by applicable law.

We do not accept returns or exchanges for:

  • Curated or surprise book boxes

  • Personalized or custom-made items

  • Bookmarks made specifically for a customer

  • Gift cards

  • Digital products

  • Sale or clearance items

  • Products purchased at pop-up markets or in-person events

Returns will not be accepted because:

  • You changed your mind.

  • You already own the surprise book.

  • The surprise selection was not what you expected.

  • You forgot to apply a discount code.

  • You no longer want the item.

  • The item was purchased as a gift and the recipient prefers something else.

  • Minor differences in packaging, ribbon, wax seals, dried florals, wrapping paper, or other handcrafted details.

Damaged or Incorrect Orders

We want you to love your order.

If your order arrives damaged or you receive the wrong item, please contact us within 7 calendar days of the delivery date.

To help us resolve the issue, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the shipping box and packaging

  • A photo of the shipping label

Requests submitted after seven (7) days may not be eligible for replacement or other remedies.

After reviewing your request, we may, at our discretion, offer:

  • A replacement item (when available)

  • Store credit

  • A refund

  • Another appropriate resolution

Lost or Stolen Packages

Once an order has been accepted by the shipping carrier, delivery is handled by that carrier.

If tracking shows your package as delivered but you cannot locate it, we recommend:

  • Checking around your property.

  • Asking neighbors or household members.

  • Contacting the shipping carrier directly.

While we'll gladly help point you in the right direction, we cannot guarantee refunds or replacements for packages marked as delivered by the carrier, except where required by law.

Order Cancellations

Orders may be canceled only if fulfillment has not yet begun.

Because many products are curated or handmade shortly after purchase, once production, personalization, or packaging has started, the order can no longer be canceled.

Local Pickup

Customers selecting Local Pickup will receive pickup instructions when their order is ready.

Please pick up your order within 30 days of notification. If you need additional time, contact us before the pickup deadline.

If an order is not picked up within 30 days and we have not heard from you, we may treat the order as abandoned after making reasonable efforts to contact you. In that case, we reserve the right to dispose of the items or restock eligible merchandise without issuing a refund, unless required by law.

Refund Processing

If we determine that a refund is appropriate, it will be issued to the original payment method whenever possible.

Please allow 5–10 business days after processing for your financial institution to post the refund to your account.

Shipping charges are generally non-refundable unless the refund is due to our error or otherwise required by law.

Questions?

We're always happy to help.

If you have any questions about your order or this policy, please contact us through the contact information listed on our website before placing your order.